How Do I Return My Order?
Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you wont be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
 
You may return your purchase within 30 days of receipt. Please note: certain items are not returnable. To return an item:

Using our Standard Return Policy:

• Please email customerservice@montanawesternbaby.com and include your original order number, what product(s) you are returning, and your name. Or call us at (866) 239-0022. We will give you an RMA number and a return address.
• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.
• For international shipments, we cannot refund the brokerage fee.
• All custom orders are non refundable unless damage to merchandise during shipping has occurred
• Please contact us immediately if item has been damaged during shipping.  If signing for any delivered merchandise please look over box and mark it as damaged at delivery if damage is apparent.